FAQ - Frequently Asked Questions
Why are there two brands? sgbabycare and sgkidspack
sgbabycare and sgkidspack have very different products.
At sgbabycare, we have mainly baby safety essential products like playards, bed guards and safety gates for parents to have an ease of mind when taking care of their kid(s). sgbabycare also curates easy to use and affordable strollers, fun ballpits and more!
At sgkidspack, we look into sensory, educational and open ended play to promote early childhood cognitive and motor development for infants, toddlers and preschoolers.
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Do you ship to other countries besides Singapore?
Currently we do not ship internationally. You may email us at contact.sgbabycare@gmail.com should you have special request and we will try our best to fulfill it.
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How much does local shipping costs?
Please refer to our Shipping Policy for more information.
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I need to receive my purchases urgently. What can I do?
In general, for purchases with no customisation required, you will receive within 2-5 working days from the date of purchase. If you opt for self collection, please contact us before placing your order.
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Can I send as a gift?
Yes! You can also include a personalised message for your recipient too. Just fill your message in the personalised message box upon checkout.
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Can I cancel and/or refund my order?
Unfortunately, we will not be able to accommodate any cancellation requests after order has been placed with payment made. Your order would have been processed in order to facilitate prompt delivery.
In any other cases such as receiving incorrect or defective item(s), please refer to our Exchange & Return Policy for more information.
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Can I know more about sgkidspack Water Beads?
Water beads are non-edible and are made of a combination of water and water-absorbing polymer. They are non-toxic, odourless, biodegradable and non-flammable. They are designed for open ended play, suitable for kids above 18months of age and are not to be ingested hence adult supervision is required during play.
Soaking the water beads takes 12-72hrs depending on the size, where bigger ones require longer time to grow to its full size. During play, it is perfectly normal for the water beads to break apart under pressure as they are basically made of water. For storage after play, discard the broken ones and drain any excess water before storing them into air tight containers. They can last a very long time as long as they are not soaked in water for prolong period of time (i.e. 1 week or longer).
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Can I know more about sgkidspack play doughs?
The doughs are made using natural ingredients, and can last around 2-5months. Keep the dough back into the air-tight containers or zip lock bags to prevent them from drying up. They are designed for open ended play, suitable for kids above 18months of age and are not to be ingested hence adult supervision is required during play.